Miller Concepts backs our products with an unconditional 30-Day Money-Back Guarantee (less 15% restocking and shipping fees). Please read our policy about product returns and refunds.
If you have questions, please contact us.
What is your return policy?
Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, you may return the merchandise* within 30 days from receipt of your order for a refund (less 15% restocking fee). Shipping charges are not refundable.
Please note a Return Merchandise Authorization Number (RMA#) is required for all product returns.
*Shipping charges are not refundable and we do not pay for return shipping costs.
*Sorry, but we can not accept returns on special orders and those with special instructions.
*We also do not accept returns from wholesale orders nor from discounted products or products bought at a discount.
*If you are returning an order that qualified for free shipping when you ordered, we will deduct shipping charges computed based on the rate published on our site at : http://www.millerconcepts.com/products.html#shipping from your refund.
*Return the product in the same condition as purchased.
*If you are returning your coasters, please include the corresponding gift box in good condition. Failure to return, or damage upon receipt of the item will incur $1.00 per box to be deducted from the refund.
How do I return merchandise I've ordered from you?
To return products covered by our 30-day money back guarantee, please do the following:
1. Email us to request for a Return Merchandise Authorization (RMA) number. It may take up to 2 business days before an RMA is issued to you.
2. Write this RMA# issued to you, clearly on the package that you are returning.
IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as purchased.
3. Address and send package as follows:
RETURN MERHCANDISE AUTHORIZATION# NumberWeIssueToYou
7 Cloverleaf Circle
B0N 2H0 Canada
- Do not abbreviate RETURN MERHCANDISE AUTHORIZATION# to RMA# when addressing your package.
- For customs declaration forms, e.g., the green sticker, please state "returned goods - switch plates" (or license plate, mousepads, etc) on the description field. . Please DO NOT overstate the valuation of your returned goods (exclude shipping cost). Without proper documentation, taxes may be applied on the package sent back to us. If so, this amount will be deducted from your refund.
- Please send the items to be returned to us via the post office. We WILL NOT accept returns sent by courier.
- Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within 5-7 business days of receipt and verification of the merchandise.